Frequently Asked Questions

Everything you need to know about your new favorite seat.

What is the standard delivery timeframe for a new sofa?

Most of our handcrafted sofas are delivered within 4-6 weeks. Custom-made orders may take slightly longer, but we will provide you with a tracking link and a scheduled delivery window as soon as your piece is ready.

Do you offer fabric samples before I make a purchase?

Yes, we offer up to 6 free fabric swatches so you can see and feel the quality in your own home lighting before committing to a full order.

What is your return policy if the sofa doesn't fit my space?

We offer a 30-day comfort guarantee. If you are not completely satisfied, you can return your sofa for a full refund, minus a flat-rate collection fee, provided it is in its original condition.

Does my SofaSofa® purchase come with a warranty?

Every SofaSofa® piece comes with a comprehensive 15-year frame guarantee and a 2-year warranty on cushions and upholstery against manufacturing defects.

Will the delivery team assemble the sofa for me?

Our 'White Glove' delivery service includes bringing the sofa into your room of choice, professional assembly, and the removal of all packaging materials.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm to help you spread the cost of your purchase.